General Terms and Conditions
(Your statutory customer rights are not affected).
Access to and use of this Web Site("the Site") and the sale and purchase of
products from the Site are governed by the terms and conditions of use and
the terms and conditions of business (together "terms and conditions") set
By using the Site you agree to accept these terms and conditions. If you do
not wish to accept these terms and conditions, please do not use this Site.
TERMS AND CONDITIONS OF USE.
Our aim is to have your order delivered to you within five working days, often less.
If your order is urgent, please inform us, and we will do our best to get it to you sooner.
We also have a next day service, with a supplement payable.
Please phone 0161 211 3416 to use this service.
1: Material You Provide To Us.
If you send ideas, remarks, questions, data, graphics or the like ("the
Submissions") to the Site, these will be deemed to be non-confidential and we
will be entitled to use or disclose the Submissions in any manner whatsoever,
without liability or notice to you. The Submissions or any other information
you send to the Site should not be, or contain, material which is offensive,
pornographic, defamatory, blasphemous, unlawful or likely to infringe any
applicable law, whether civil, criminal or religious. You agree that all
material submitted to us is original to you, and not copied in whole or part
from any third party. Please do not send anything that is required to be kept
2: Linked Sites.
We are not responsible for the content of any off-site pages or any other
sites linked to the Site nor have we reviewed any such site. If you link to
any off-site pages or other sites without our prior written permission, such
action will be at your own risk. We cannot be held responsible for the
contents of any web site which is electronically linked to the Site and which
is not maintained by us.
3: Copyright and Trademarks.
3.1 All Site design, text, graphics, the selection and arrangement thereof,
and all software compilations, underlying source code, software (including
applets) and all other material on this Site are the copyright of Cedarstone
Ltd and its affiliates, or their content and technology providers. ALL RIGHTS
3.2 Permission is granted to electronically copy and to print in hard copy
portions of the Site for the sole purpose of placing an order with us or
using the Site as a shopping resource. Any other use of materials on this
Site, including reproduction for purposes other than those noted above,
modification, distribution, or republication, without our prior written
permission is strictly prohibited.
3.3 All brand names, product names and titles used in the Site are trademarks
or trade names of their respective holders. No permission is given in respect
of the use of any of these names or titles and moreover any such use may
constitute an infringement of the holders' rights.
At www.spice-master.com we are committed to protecting your privacy and we
comply with the Data Protection Laws applicable to the UK. We use the
information collected from you to process orders and to provide a more
personalised shopping experience.
TERMS AND CONDITIONS OF BUSINESS.
1: Sale and Purchase.
We will sell and you will purchase products subject to our terms and
conditions of business set out below. The contract in respect of the products
supplied by us to you comes into existence when your order has been accepted
by us in accordance with these terms and conditions. For the avoidance of
doubt, receipt of an order via our Site does not constitute acceptance of an
All photographs on this website are for illustration only and form no part contractually
in any sale or purchase. Spice-Master.com cannot guarentee the product you receive will appear
like items in the photographs.
2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless
2.2 All item prices are exclusive of delivery and packaging, unless otherwise
stated. Details of our delivery charges are set out on the order form.
2.3 Prices are correct at the time of order and relate to Internet purchases
only. All orders for products are subject to availability and we reserve the
right to refuse to supply an individual or other organisation.
Payment must be made in selected currencies only by major credit or debit cards as listed on the site.
4: Passing of Property.
The title of the goods does not pass to the customer until the full payment
has been made by the customer, received by us and the goods delivered.
5: Passing of Risk.
The risk in the products will pass to the customer on delivery, as set out in
paragraph 6.3 below. The risk in this context is taken to mean any damage or
cost arising as a result of the purchased products to either the purchaser,
the purchasers property or to any other third party or property.
6.1 We will always process orders as quickly as possible to offer the best service we can.
However, any date or time period for delivery will be considered as indicative
only and does not form any part of a guarantee. The customer will be
informed of any products not available at the time of their order and a refund will be made for the appropriate amount.
We cannot be held responsible for losses or inconveniences caused as a result of delays
in deliveries by us or our suppliers.
6.2 All products are sent by either Royal Mail or by courier of our choice.
All courier deliveries must be signed for upon receipt. Deliveries will only be made to
the address of the person who is the holder of the credit or debit card used
to purchase the products.
6.3 On delivery of the goods the purchaser of the goods becomes responsible
for any losses or damages arising as a result of their use however they may
You will inspect any products within 24 hours of receipt and you will be
deemed to have accepted the products unless during the period which commences
on the day the contract between us comes into existence and ends on the
expiry of seven workings days beginning on the day after delivery of the
products you notify us in accordance with the provisions of paragraph 9.2 or
paragraph 9.3 below that the products are rejected or that you want to cancel
your order pursuant to paragraph 8 below. If no such action is taken, we will
consider the products being as described, of satisfactory quality and fit for
their purposes, and may not accept any rejection of cancellation at a later
date. Your statutory customer rights are not affected.
8: Right to Cancel.
8.1 You have the right to cancel your contract with us at any time during the
period which commences on the day the contract comes into existence and ends
on the expiry of seven working days beginning on the day after the date of
delivery of the products.
9: Returns Procedure.
9.1 If products are to be rejected or your order is to be cancelled pursuant
to paragraphs 7 or 8 above, you will comply with the returns procedure as set
out in this paragraph 9. In such circumstances we will accept any returned
products should the return be complete and with a valid proof of purchase and
in the case of an order which you wish to cancel, should the return be in a
9.2 You can contact us in person or by post, telephone, or email
at the address or number (as the case may be) set out at the end of these
terms and conditions with details of your original order number and receipt.
Subject to the provisions of paragraph 9.5, your credit or debit card will
then be debited with the cost of the return delivery charge being GBP 8.99
for the first 10kg and then GBP 0.36 per 1kg therafter.
9.3 Alternatively you can return your purchase to us via your local Post
Office. If you decide to use your local Post Office, please ensure the Post
Office provides you with a proof of posting.
9.4 You will receive a full refund of the purchase price and the delivery
charge referred to in paragraph 2.2 above which will be credited to your
credit card. Faulty or damaged products must be returned before the refund can be issued.
9.5 In cases where the rejection or cancellation is due to a defect or
discrepancy in the order, you will not be responsible for the return delivery
charge referred to in paragraph 9.2. When the return arrives back at our
office it will be assessed and should it be concluded that the products are
faulty or that there was a discrepancy in the order, the return delivery
charge will be credited back to you.
10.1. Please note that our products and promotions are available worldwide.
10.2. If any part or parts of these terms and conditions are deemed invalid,
void or unenforceable, then that part or those parts will be considered
severable from these terms and conditions thereby not preventing the
remainder from being enforceable or effective.
10.3. These terms and conditions may be revised at any time and we reserve the
right to do so. You are, therefore, advised to keep up to date with the
contents of these terms and conditions as revisions are binding upon you.
10.4. Nothing in these and conditions will reduce your statutory rights
relating to faulty or miss-described goods. For further information about
your statutory rights contact your local authority Trading Standards
Department or Citizen's Advice Bureau.
11: Governing Law.
Your use of this Site and any purchase by you on this Site of any products
will be governed by English Law and will be deemed to have occurred in
mainland United Kingdom.
0161 211 3416